Quality Support Group

	Angelo G. Scangas Professional Profile Education M.B.A. – University of Massachusetts 1995 M.S. MANUFACTURING ENGINEERING – University of Massachusetts 1985 B.S. CHEMICAL ENGINEERING – Worcester Polytechnic Institute 1980 American Society for Quality: Senior Member, Certified Six Sigma Black Belt, Certified Quality Manager, Certified Quality Engineer, RABQSA Certified Lead Auditor for ISO 13485 & ISO 9001, SQF (Safe, Quality, Food) Experience, HACCP Auditor Angelo has more than 30 years experience in the Medical Device, Automotive, Consumer, Electronic, Healthcare and Chemical Industries working in development/manufacturing engineering, quality engineering, quality assurance and process improvement (Lean and Six Sigma) His background includes test design engineering, supplier quality, (ISO 9001, ISO 14001, ISO 13485, ISO 13408, TS 16949) quality system design and implementation, quality field evaluation, regulatory negotiations, internal and external audits and FDA submittals. His specialty areas include document control systems, corrective and preventive action (CAPA) programs, FDA QSIT regulatory conformance for devices, validation programs, third-party assessments and HACCP analysis.

	David Potty Senior Consultant For over 30 years, David has been in the Quality field holding positions including Quality Manager and Principle Quality Engineer and the last 3 years as a consultant. David has consulted with various companies doing tasks including evaluating and improving processes such as corrective action, internal auditing and many others. David has provided training in many different areas including: Lean Manufacturing, SPC, Process Improvement, Auditing, etc. David has also done extensive Quality auditing; both supplier auditing of more than 100 companies and internal auditing to ISO 9001:2000, AS9100, ISO 13485 and cGMP standards. The types of industries that David has been involved with range from Medical Device to High Tech to Service Industries where he has created and improved processes and systems that have saved money, time and effort for those companies.David has a bachelor’s degree in Mathematics. A senior member of the American Society of Quality (ASQ), former chair of the Worcester ASQ section and a 6-sigma black belt, he has the following certifications from ASQ: CQMgr, CQE and CQA.

	Tom Gray Senior Consultant Mr. Gray has extensive experience in quality and operations management, having worked 15 years supporting the automotive, aerospace, and healthcare industries. He assisted numerous organizations gain compliance and/or certification to various quality management systems, including ISO 9001, QS-9000, TS-16949, AS9100 and ISO 13485. He has developed and implemented successful Lean Manufacturing programs for manufacturing and service organizations, including the implementation of manufacturing cells, cross-training of self-directed work teams, and deployment of KanBan pull systems. Tom has implemented lean tools and techniques at various organizations, helping those organizations identify and eliminate waste. He has facilitated in the use of such lean techniques such as · 5S · Quality At The Source · Value Stream MapQSGg · Set-Up Reduction · Visual Factory Management · Cellular Manufacturing / One Piece Workflow · Point-of-Use Systems · Pull / Kan Ban Systems Education BS Chemical Engineering, 1987 Minor in Chemistry University of Massachusetts at Amherst Masters in Business Administration, 2001 University of Massachusetts at Dartmouth

	Robert Paquin Senior Consultant Mr. Paquin has over Thirty-five years of experience in operations, engineering, materials management, advanced manufacturing technology, program management, and quality assurance, implementing continuous process improvements in total productivity and supply chain management. Bob has enjoyed many successes from his unique deployment of Lean and Six Sigma as a synchronous improvement and implementation strategy throughout the manufacturing, warehousing/ distribution and service industries. He has designed (including training/certification) and implemented belting programs for many clients and is considered a “Sensei” by many of his clients in providing the design, training and implementation Continuous Improvement, Lean and 6-sigma strategies throughout their enterprise. Areas of engagement include: Engineering/Manufacturing Value Analysis (E/MVA,DTUPC, PDQA, DFMA etc), Risk Analysis/ Recovery (FMEA), Kaizen events, ERP/MRP selection/ implementation, manufacturing and facility rationalization, team building, problem solving techniques, key performance indicators (KPI, MEI), ABC/M, value stream mapping (VSM) and analysis (VA/NVA), OEE, 5S, SMED, TPM, maintenance management (CMMS), KanBan, vendor managed inventory(VMI), supplier certification, warehouse logistics, demand flow, synchronous manufacturing, and new (high speed) product development. Bob’s industry experience includes the avionics, defense, heavy equipment, automotive, medical devices, electronics, food processing, printing, textile, package converting, machining, casting, metal finishing, fabrication & assembly, plastics, chemical process, mining, high tech, consumer products, distribution, warehousing and financial services companies. Before joining the consulting industry Bob held operations and engineering management positions with: Eaton Corporation, Sun Chemical Corp, BioTech Instruments, Sequa and Textron Corporations. Bob is a degreed Industrial Engineer and a senior member of the Institute of Industrial Engineers, a past chapter president and current member of the IIE operations research, engineering & systems management, and consulting SIGs. He is also a member of the Society of Manufacturing Engineers and the Program Management Institute. He is the founder and past chairman or the IIE Simulation Software Show (SimSol). Bob has received numerous certifications and awards from industry and professional groups

	Bob Brooks Senior Consultant, Master Black Belt In thirty years of consulting, Bob has worked in manufacturing, supply chain, and service settings helping organizations improve their effectiveness and profitability. Over the past fifteen years, he has focused primarily on helping organizations implement process improvement programs to increase sales and reduce costs. He has helped them achieve exceptional results using lean, six sigma, TQM, and Kaizen techniques. Teams using Bob’s techniques achieve average savings of $300,000. One team saved over $10 million. Other teams have: Reduced order fulfillment cycle time by 80% Reduced incomplete and incorrect orders by 60% Reduced cycle time for processing product returns by 60% Reduced work -in-process by 55% Reduced enrollment times for insurance programs by 60% Bob Consulted with GE Capital on the implementation of their six sigma program for almost four years. During that time, he trained over 600 corporate leaders, master black belts, and black belts, acted as an interim Quality Leader and Master Black Belt and consulted with corporate leaders on implementation issues in several GE companies. Bob has also implemented process improvement initiatives in the office products, automotive, aerospace, pharmaceutical, consumer goods, and electronics industries. In addition to his work with process improvement, Bob has extensive experience in management development and organization change leadership. He has led efforts to reorganize, integrate and consolidate organizations and done team building, conflict resolution, and executive coaching. A major portion of Bob’s work involves coaching members of leadership teams and team leaders. He is also a trained, certified and experienced instructional designer. Bob’s clients have included Marsh and McClennan, GE Capital, IBM, Kodak, Pitney Bowes, American Home Products, American Express, Textron, British Aerospace, , Berlex Laboratories, GE Plastics, CHRISTUS Hospital System, and Ford Motor Company. In addition to his consulting, Bob has been a professor of management at the graduate and undergraduate levels for several universities. He has chaired three academic departments, developed several programs, served as an editorial consultant for textbook publishers, and led a small business development center. Bob has a Bachelor of Science in Business from the University of Vermont and an M.S. and MBA from New York University.

	Effie Kapnis Administrative Assistant Effie Kapnis, Administrative Assistant, is a graduate of Marian Court College. She obtained an Associate in Science Degree, majoring in office administration, legal concentration. Prior to joining our company, she was a legal assistant concentrating mainly in the area of Worker's Compensation for approximately sixteen years.

	Eberhard Schmidt Senior Consultant Eb has a Masters degree in Mechanical Engineering from the RWTH Aachen in Germany and holds certificates from the DGQ (German equivalent of ASQ) in Statistics, Quality Management and Quality Auditing. He is an ASQ member since 2003. Eb has worked in the areas of quality and operations in various global companies of the consumer industry. He has introduced and implemented Quality Management Systems according to ISO 9001 and 14001 in Germany and the US and has many years of experience working with standard quality tools like FMEA, SPC, Pareto, Fishbone diagrams, etc. He has been involved in restructuring programs allowing double digit savings through the implementation of Lean Management and Lean Manufacturing tools. Eb has a Masters degree in Mechanical Engineering from the RWTH Aachen in Germany and holds certificates from the DGQ (German equivalent of ASQ) in Statistics, Quality Management and Quality Auditing. He is an ASQ member since 2003.

	Russ Liddle Senior Consultant and Director of Funded Programs Russ has had over 30 years experience as a quality professional working in both the service and manufacturing environment. He has held positions of increasing responsibility leading to the Director of Quality for a large national company. As director he has lead the company through implementations of: ISO 9000, ISO 14000, Six Sigma and Lean initiatives for both support and manufacturing locations. Russ has worked as implementer, trainer, facilitator, program manager, and lead auditor for business management systems, quality management systems, and continuous improvement programs. He had facilitated the implementation of ISO 9000 and ISO 14000 in 23 manufacturing locations, customer service center, field service group and distribution centers. He managed a Six Sigma program resulting in the training of over 400 green, black, and master black belts with a savings to date of about $150 million dollars. Russ had also introduced a corporate-wide lean program based upon the applied learning through Kaizen Events. Russ’s manufacturing experience includes chemical, glass, plastic molding, electronic assembly, and lamp assembly processes in the commercial, consumer and automotive industries. Specialties: Russ specializes in working with those companies seeking assistance in implementing a quality management and/or continuous improvement programs. Additionally, making use of his extensive auditing experience, Russ performs internal, external, and supplier quality gap analysis’s and audits. Credentials: Russ received his degree in electrical engineering from City College of New York. He is a past member of various trade, quality and technical committees including the ASQ, NEMA and IES. He has held the CQE and CQM. He has recently certification as an RABQSA ISO 9000:2000 Lead Auditor. Russ is a certified trainer for Six Sigma Green Belt, ISO 9000 internal auditor, and 8D problem solving.

	Ed Young Senior Consultant Ed brings 30 years of Quality and Component Engineering background to QSG. Ed has worked at least five years each as a Component Engineer, Quality Control Engineer, Quality Assurance Engineer, and ten years as a Quality Manager and ISO Management Representative. He is currently helping four companies become registered or maintain registration to ISO-9001:2000. Ed has degrees in Electronics, Industrial Technology and Computer Information Systems. He has been certified as an ASQ Quality Auditor, Software Quality Engineer and Quality Manager.

	Nadia Perreault Senior Consultant Nadia Perreault has been a quality professional for over thirty years beginning as a Quality Inspector, progressing to Quality Engineer, Quality Manager, and lastly as a Corporate Director of Product Development, Sourcing, Procurement, and Quality. Nadia is an approved quality management consultant for RIMES (Rhode Island Manufacturing Extension Services), for RIEDC (Rhode Island Economic Development Corporation), and for several internationally recognized Registrars. She has taught highly rated Process Auditing seminars to hundreds of students. Nadia is a RABQSA certified Lead Auditor for ISO 13485 & ISO 9001, an RABQSA approved Aerospace Auditor (AA), and an associate auditor for accredited Registrars. Nadia’s undergraduate education includes degrees in Biology and Chemistry and post graduate work in Nutrition and Toxicology.

	Tura Ouellette Consultant, Lead auditor Tura has over 12 years experience in quality management systems, participated in the implementation of six sigma projects for GE in Mexico, as well as automotive auditing and project management in Germany at VW, AUDI, BMW, among others. Participation in quality system audits for different industries to name a few, the food, textile, machine/metal, plastics, electronics, and medical located in the US, Mexico, Germany, Italy, and Spain. Auditing in three different languages: Spanish, English, and German. Most recently worked at the certification body of a European registrar as a technical engineer and auditor, and achieved the following accreditations to the registrar: SQF (Safe, Quality, Food) and RC (Responsible Care) besides maintaining and implementing the internal QMS of the following accreditations with ANAB, SCC, and DAR: ISO 9001, AS 9100, ISO 13485, ISO/TS 16949, TL 9000, ISO 14000. Technical reviews for compliance in ISO 17025, and OHSAS 18001. BS degree in Industrial Engineering from the University of Monterrey, Mexico. Lead Auditor for ISO 9001:2000.

	Derek Churchill Senior Consultant Derek Churchill spent the past 13 years in the communications and quality consulting industries. He has extensive experience in communications, operations management, project management and regulatory compliance. He has a long history of developing and leading continuous improvement efforts. In addition, he has a lengthy background as a company trainer. Derek’s quality background includes certifications as a Six Sigma Black Belt, Lean Expert and ISO 9001:2000 Auditor. In addition, he has a B.A. in Communications. He has worked with high tech, manufacturing and service based organizations to improve performance and ensure compliance with quality standards. As a continuous improvement engineer he brings a number of effective quality skills and tools to bear in solving quality problems as well as implementing continuous improvement strategies. These include: Process Mapping, DMAIC Process, Supply Chain Management, Kaizen, Change Management, Flow Management, Statistical Analysis, FMEA, DOE, Auditing and Testing, Root Cause Analysis, Total Productive Maintenance and Statistical Process Controls.

	Diane Schmalensee Senior Consultant Diane H. Schmalensee, President of Schmalensee Partners, has over 25 years experience in helping clients increase customer and employee loyalty and boost their competitiveness and revenues. She specializes in listening to internal and external customers and using measurement and management skills to guide marketing, research, operations and corporate strategies. Clients seek her out when they face challenging customer or employee measurement or strategy-related situations that require experience, agility, credibility or connections. Ms. Schmalensee has worked with service organizations of all sizes on their marketing and improvement plans. Her clients include such award-winning companies as AT&T (American Transtech Florida Award Winner and Universal Card Baldrige Winner), Clark & Reid (Massachusetts Award Winner), Datatel (Virginia Award Winner), Delta Dental of Massachusetts (Massachusetts Award Winner), Northeast Delta Dental (winner of many awards as an employer and corporate citizen) and dozens of other highly regarded organizations. Many of her clients have experienced impressive gains in revenues and satisfaction after working with her. Before founding Schmalensee Partners in 1991, she worked as Vice President of the Marketing Science Institute, as Vice President of Opinion Research Corporation, and in research for major regional advertising agencies. She holds an MBA from San Diego State University and a Bachelor's degree from Wellesley College. Ms. Schmalensee speaks and publishes on research, customer satisfaction and strategic planning topics for associations, such as The Conference Board, the American Marketing Association, and the American Society for Quality, as well as for corporations. Her publications include: Building Customer Loyalty, Corporate Reputation, and Shareholder Value through Service Quality Improvement, "Internal Customer Satisfaction" in Managing Service Quality, “Finding the ‘Perfect’ Scale" in Marketing Research, “Lessons Learned on our Quality Journey” in The Center for Quality Management Journal, “Unleashing the Power of Connecting Disciplines” in Reflections, “Rules of Thumb for B2B Research”, “Measuring Returns on Research”, “Creating Win-Win Relationships”, and “How to Make Research More Actionable” in Marketing Research. This last article won the Dave Hardin prize for the best article of the year from the American Marketing Association. Along with her colleague, Dawn Lesh, she designed and leads the annual Market Research Masters Consortium for the AMA. This Consortium provides expertise, planning, coaching and support for top corporate research directors. Ms. Schmalensee is on the Editorial Review Boards of Marketing Research Magazine and Marketing Management. She is an eight-time Examiner for the Malcolm Baldrige National Quality Award and has been a Judge, trainer and officer of the Massachusetts Quality Award since 1992. She has served on the Boards of the Association for Consumer Research, the American Marketing Association, the U.S. Census, and The Crittendon Women’s Union. She is the Vice-Chairman of The Pioneer Institute for Public Policy Research and serves on the Boards of the Boston Ballet Overseers, Planned Parenthood League of Massachusetts and MassExcellence.

	Denise Robitaille Senior Consultant Denise Robitaille is the author of eight books. She is an internationally recognized speaker who brings years of experience in business and industry to the quality profession. In 2005, she was recognized in Quality Digest as one of the “Drivers of Quality.” She is a member of US TAG to ISO/TC176, the committee responsible for updating the ISO 9000 family of standards. She is a RAB-QSA certified lead assessor, an ASQ Certified Quality Auditor, and a senior member of ASQ. Denise has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as document control, corrective action, root cause analysis, management review, auditing and implementing ISO 9001. Denise’s other books include: The Corrective Action Handbook, The Management Review Handbook, Document Control: A Simple Guide to Managing Documentation, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Technique and Managing Supplier Related Processes. She is a regular columnist for Inside Standards and The Auditor and is the author of numerous articles.

	Jim Haluch Senior Consultant Bachelor of Science, Human Resource Management, State University of New York Design for Six Sigma Certification Six Sigma Champion Certification Lean Manufacturing Champion Certification Certified Customer Delight Instructor Certified Navy Master Training Specialist Total Quality Management Certificate Instructional Systems Design Certificate Ford Q1 Certified Quality Trainer ISO 9000 Lead Auditor Certificate U.S. Navy Nuclear Power School Navy Quality Assurance School Developed and facilitated corporate Six Sigma, Lean Manufacturing, and QS 9000 training efforts. Facilitated the implementation of Self-Directed Work Teams. Implementing computer based training and pay-for-skills program. Designed and implemented corporate professional development plan that included a comprehensive STAR points program, professional skills development, mentoring program, and performance appraisal process. Facilitated the implementation of a High Performance Work Organization team concept within a union environment. Facilitated a team implementation steering committee. Provided a variety of team development training services.