Corrective Action/Preventive Action
(CAPA)
Corrective Action/Preventive Action (CAPA)
Available Dates:
March 30th, 2012
Location: Bose Corporation, Stow, MA
Cost - $329 non-members/$299 members |
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Cost - $329 non-members/$299 members
Course Description: This course provides a clear and concise approach to conducting Corrective Action/Preventive Action. Using forms that move the process along logically, a step-by-step method is employed integrating the organization’s own initiatives for addressing problems. Participants will learn how to make their CAPA program a valuable and meaningful tool for realizing cost savings and process improvement. Detailed course outline follows.
COURSE OUTLINE
I
Defining Corrective Action and Preventive Action
What is Corrective Action/Preventive Action?
The value of Corrective Action/Preventive Action
How it differs from remedial action, preventive action and continuous improvement
II
Who Should Be Involved?
Benefit of considering all the stakeholders in the program
The various departments and functions who should be involved and why
Responsibilities of those who manage the CAPA program
III
How to Write a Request for Corrective Action/Preventive Action
How to write the request
What information to include
How a well-worded CAPA moves the process forward
IV
Root Cause Analysis
What is Root Cause Analysis
The various records and evidence used to investigate the nonconformity
Tools to get to the Root Cause quickly
The importance of reliable quality records in facilitating the process
Linkage between a thorough root cause analysis and the development of a CAPA plan
V
The Action Plan
Describing what you are going to do
Ensuring that all the various activities and communications are identified
Linkage of various functions
Acceptance of the plan
VI
Follow-up
Purpose of follow-up
Verifying implementation
Verifying effectiveness
VII
Relationship of Process to ISO 9001:2000
Communication between various functions/departments
Interaction between effected functions
Management Review
Read: Five “Why?” Not Five “Who?
By: Jeffrey K. Liker, Ph.D.
Quality Digest Daily
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