iso 9001:2000 Internal Auditing

ISO 9001:2000
Internal Auditing Workshop

Available Dates:
January 26, 27
March 26, 27 - 2009

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LOCATION: Chelmsford, MA

Member Cost:

$579.00

Non-Member Cost:

$629.00

ISO 9000:2001
Internal Auditing Workshop

(Process-based & Metrics-driven)

Internal Auditing is critical to performance!

It ensures that you maximize the benefits that implementing a quality standard can bring. ISO 9001:2000 introduced the "process-based and metrics-driven" approach to management systems, something that dramatically altered not only the way the standard itself was written, but also how every company would be required to manage it's quality system.

The new ISO 9001, ISO 13485 and TS 16949 requirements demand that a company understand its operations as a series of linked, interactive processes, and manage each process by allocating resources, defining methods and criteria for monitoring, and taking action when a process fails to meet expectations. However, inconsistencies not only occur between different registration companies, but between auditors of the same company, often on the same audit team! Where one auditor finds a nonconformance, another interprets it as nothing more than an observation; in some cases, the finding that one auditor considers important is deemed irrelevant by a different auditor.

This course is designed to enhance your understanding of process-based, metric-driven auditing techniques. Using interactive workshops, simulated audits and case studies, you will develop practical audit skills, improve evaluation and communication skills, refine reporting skills and sharpen your ability to implement corrective action programs. Attendees will also gain an understanding of Customer Oriented Processes (COPs), as well as the customer-specific requirements defined by the ISO Standard.

Workshop: 2-day, ISO 9000:2000, Internal Auditing Workshop (focusing on the Process Approach)

Two courses scheduled to meet the demand for this course as follows:

TRAINING COST: $579/members and $629/nonmembers

(ISO 9000:2000 Standards / Course binder / lunch and breaks - included)

INSTRUCTOR: Angelo Scangas, President, QSG, Inc.

Following is the Course Notice w/agenda, objectives and workshop outline.

TRAINING TOPIC: 2- DAY, ISO 9000:2000 WORKSHOP ON:

A comprehensive course dealing with theory and practice of the ISO 9000:2000 Standard and Internal Auditing. This course covers in detail all the elements of ISO 9000:2000 standard, the methodology of Internal Auditing, setting up an Internal Auditing system, the structure of a simplified documentation system, effective report writing, corrective action/follow-up and the effective implementation and monitoring of such a system. The course also looks at effective auditing techniques, interviewing skills, communication skills and teamwork concepts. Internal auditing metrics are also discussed. Interactive workshops, simulated audits, tutorials and case studies are practiced with the group in order to further convey the theory of the auditing process.

This course is designed for individuals who wish to learn how to perform an audit. Interactive workshops and case studies enable the participants to gain a better understanding of ISO 9000:2000 and complete guidance on how to prepare for an audit, conduct the audit and report the results.

Get a detailed review of the ISO 9000:2000 standard along with timing, integration and transition information.

Following is the course outline:

Workshop Outline

Day One

Course Introductions and Objectives

Lecture Overview, Auditing and the Standard Requirements

Exercise 1 Understanding the Quality Management Standards - Part 1

Lecture Discuss beginning of Internal Auditing for Management Systems

Exercise 1 Understanding the Quality Management Standards - Part 2

Exercise 2 Reviewing an Organization’s Quality Management Documentation

Lecture Discuss remainder of Internal Auditing for Management Systems

Exercise 3 Developing an Audit Plan

Day Two

Review of Day One Activities

Exercise 4 Auditing the Organization Case Study Scenarios

Lecture Audit Nonconformance

Exercise 5 For 2-Day Class - Auditing the Evidence Sample Documents and Records

Practice Audit #1

Documentation Review

Prepare an Audit Checklist

Conduct Audit

Prepare Audit Summary Report

Practice Audit #2

Documentation Review

Prepare an Audit Checklist

Conduct Audit

Prepare Audit Summary Report

Review Audits and Conduct Closing Meeting

What You Will Learn
Coordinating an effective audit program

* Developing effective auditing techniques
* Practicing auditing skills in interactive workshops
* Identifying key activities for performing a successful audit
* Evaluating the significance of audit findings
* Improving communication skills for the presentation of audit findings
* Reporting the findings and evaluations
* Developing and implementing corrective action programs
* Auditing continual improvement programs

Name(s): ________________ ______________________

Company: ___ No. of attendees: ___________

Payment Method: PO#: _____________________________Bill me: ____________

Checks or POs Payable to: Quality Support Group of NE, Inc.

P.O. Box 3971, Peabody, MA 01960

Instructor bio:
BIOGRAPHICAL SUMMARY

Angelo Scangas is President of Quality Support Group, Inc., an International Consulting and Training organization.

Angelo has worked in the Medical, Automotive, Textile, Chemical and Electronic for approx. 25 years, holding positions as Director of Manufacturing, Director of Quality and Plant Manager.

Angelo has led clients to ISO 9000:2000, ISO 13485, AS 9100, ISO 14000 and TS 16949 certifications. He is certified to teach Internal Auditing, APQP, FMEA, Problem Solving, Project Management and SPC.

Angelo is a member of the American Society of Quality and AIAG. He is a Certified AIAG, IAOB and RAB-Lead Auditor. He is also a member in the Quality Management and Automotive Divisions of ASQ.

Angelo has a B.S. in Chemical Engineering, M.S. in Manufacturing Engineering and a MBA.